We spent years building and refining the operating system that helped The Grout Guy scale from one van in Perth to more than 150 field technicians across Australia.

Now, through Servly, we can bring that same Salesforce-powered operating system into other trade and field service businesses — configured around the way they operate — without the same years of trial and error.

Built because the old way could not keep up

As The Grout Guy grew, so did the complexity.

More leads. More quotes. More technicians. More locations. More scheduling. More admin.

Spreadsheets and disconnected systems worked when the business was smaller. Eventually, they became a barrier to growth.

Instead of simply adding more admin staff, we rebuilt the way the business operated.

Over several years, we developed a customised Salesforce environment connecting:

• Lead capture and sales
• Quoting
• Scheduling and dispatch
• Technician workflows
• Customer communication
• Reporting
• Automation and AI

The goal was not simply to install software.

It was to build a better operating system for a growing trade business.

Proven under real operating pressure

Today, The Grout Guy operates nationally with more than 150 field technicians and handles more than 1,000 inbound leads every week.

The systems and workflows we developed have helped deliver:

• 25+ technicians per dispatcher
• Quote turnaround reduced from around two days to 30 minutes
• Work-order processing reduced to around 15 seconds
• Quote conversion increased by more than 20 percentage points, to close to 50%
• More than 150 technicians supported by seven schedulers

Those gains came from years of operational learning, investment and constant refinement.

Now you can shortcut that process

That experience became the foundation for Servly.

Instead of starting from scratch, we give growing trade and field service businesses access to the same underlying technology and operating model — then configure it around their services, teams, locations and workflows.

We can connect the customer journey from:

Lead → Quote → Schedule → Technician → Job → Invoice → Reporting

into one operating system, without relying on a patchwork of disconnected tools and manual processes.

Built for the next stage of growth

Servly is designed for trade and field service businesses that are growing beyond basic job management software and need a stronger operating system underneath them.

We’ve already spent the years learning what works.

You don’t have to.